This article was originally published in German at Computerwoche. Microsoft Teams continues to gain ground as a business collaboration tool, in part because Microsoft has tied the meeting and ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Microsoft Teams is a live meeting platform and virtual collaboration space. Microsoft first launched teams as a direct competitor to Slack. Here's what to know about Microsoft Teams and how to use ...