When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, ...

This is a guest post from TechRepublic's Bill Detwiler, author of the IT Dojo blog. As someone who’s taken hundreds of support calls on both enterprise and small-office help desks, I can attest to the ...

In a nondescript strip mall in Placentia is Jerry Warren’s Samurai Academy. From the outside nothing indicates this is any different from hundreds of martial arts schools that dot the Southern ...